Dear Rick,

Thank you for promptly answering my service call yesterday. Your service person was very friendly and professional.

I just wanted to let you know that I appreciated your personal attention. It would be a pleasure to refer you to friends and family in the future.

Dear Rick,

I'm not the kind of person to write letters about a company, but the recent service I received from your company went above and beyond my wildest expectation. On Saturday evening at 8 PM I realized that our main floor air conditioner was not working. Upon inspection, I realized that the outside disconnect box had shorted and the wires were burned.

I called your office number, which forwarded to an answering service. Within 5 minutes you're "on-call" person was on the phone. I explained to him the situation, assuming I would get a "blow-off" response, instead I was told that he would be out, but first wanted to call another person in Crestwood and would be at my house in about 7 minutes. I don't know if it was 7 minutes, but in a short order he was at our door.

After a brief analysis of the problem, he made temporary repairs and was on his way, the time was 9:15 PM. In only 1.25 hours on a Saturday night we were cooling again. While this alone is spectacular, the best part was that it was covered under my Gold Service Plan, I didn't pay a dime.

In today's business world, we seem to pay more and get less. I just wanted you to know that everybody I have ever dealt with at your company has been extremely professional and has met their every commitment. You should be proud of your company and the people who represent you.

Rick Allgeier runs a first class HVAC/R company. My family's house needed a new air conditioning and furnace system. We had a small emergency so my husband called a friend in the building business to ask for a referral. He quickly recommended Rick. Mike called Rick's voice mail after working hours, and Rick returned our call within minutes even though he did not know us. He gave us advice as to how to deal with our immediate situation, and told us he would be out the next morning.

In all of our meetings, Rick was professional and polite. He began by asking me what was important to me, and what did I want most in our HVAC system (cost, allergy control, efficiency, etc.). I am the type of consumer who asks 20 plus questions. Rick took the time to explain how each component worked, and when I said I didn't understand certain explanations, he never showed the least bit of impatience.

Allgeier's work crew was like him; professional and efficient. Rick checked back after the job was done to make sure it was done right. When he came back he did an air balance check to make sure each room is getting the right amount of ventilation. I was impressed with the computer sheet he showed me that used particular facts about each individual room to determine the air flow needed. During the air flow check, Rick discovered several problems with the existing duct work (a previous owner do-it-yourself mess). Allgeier's crew was back the next day to correct the problems someone else had created, at no charge. In fact, several extra small jobs were added on at no extra charge.

I was direct with Rick before we employed his company. I told him I was looking thor three essentials: a fair price, service, and honesty. He looked at me in the eye and told me in his own way, that I could trust him to give us my requests.

We hope to build a home within the next five years. I know we will call on Rick Allgeir to install our home's ventilation system, because I want someone I can trust when it involves my family's respiratory health, comfort and safety.